Hello.
I tried to flash firmware ver. 1.41 from 1.30 of my Tone 2 pro. But due to loose USB connection, the firmware update progress was failed and it is now not detected in my computer. (I also tried to plug it in my laptop, the same situation). The knob light and red light was light up as soon as I connect Tone 2 pro with computer. But nothing happened when i tried to rotate the knob, click, change mode. nothing work.
I bought it back in Oct 2022.
I am currently on business travel and didn’t bring the Tone 2 pro unit with me to show photos. I will be able to upload photos once i arrive back to home.
My current set up and stauts
OS - Windows 11
Unrecognized after the update (update failed during flashing due to loose USB cable) (not detected as a device. Not appear in Device manager or does not appear in cmd via Get-PnpDevice -PresentOnly | Where-Object { $_.InstanceId -match ‘^USB’ })
The indicator (red light) and knob lights are constantly on when connected (or on status)
I swapped 3 USB cables, 1 is brand new and confirmed not working
After an unexpected flash failure, XMOS will restore the factory version firmware. The factory firmware of XMOS is not very compatible with the earlier upgrade program of the MCU, and the current device status is stuck in the upgrade process of XMOS to MCU. Subsequent MCU firmware has fixed this issue.
Currently, The MCU program needs to be upgraded to solve this problem.
Need your help:
Provide the serial number, and I will generate a firmware based on your serial number to provide it to you. (As the serial number is fixed in the MCU and the brush opportunity is lost, it needs to be directly generated in the firmware based on your serial number information)
Noted and thanks for the reply.
I will provide you with serial number on 18 Oct 2023.
I’ve ordered ST Link v2 and it should arrive to me within 2 months. I will update you progress update once I receive the ST Link.
