Hi, we have tested the two functions you mentioned after upgrading the XMOS and MCU firmware to v1.2; the Tone2 Pro continues to function normally. You can watch the upgrade videos about how to upgrade the XMOS and MCU firmware. Please ensure that you’re using a Type-C USB cable for the XMOS update via the DFU tool, and use the ST-link v2 hardware tool for the MCU upgrade.
I believe the upgrades were successful. See the following images:
The features are missing when playing from Tidal and from Foobar2000. Alternatively, I have not tried the features when using a CD player (HDMI to USB). I am thinking that perhaps the features only work when there is a device like a CD player to accept the pause and change track features?
Both features are working for me post upgrades. Watching a Youtube, pause/play works.
Using Foobar2000 to play files on a Win10 laptop, pause/play works. So too does track -/+.
I do not know what is causing your issues, but in my experience, a log stating a successful upgrade/update is not always proof of a successful upgrade/update.
In an unrelated thread, a user disabled some T2P functions as they found it was preventing their PC from sleeping. Have a look to see if any T2P related USB HID functions have been disabled on your PC somehow.
Not sure it would matter, but are you using Window’s native driver or the T2P driver?
I have some questions need to confirm with you below.
Are you sure that the right MCU file is download into STVP? if you download the right file,you can see the hexadecimal data in the buffer. You can check the data in first several rows if it is same with you.
2.Are you sure If you upgrade the firmware successfully?if you success to upgrade,you can see that 5 RGB lights should be shut down and then turn on.
3.Can you feel that the button can be clicked well? May be the button got stuck. The right way to click the button is shown below.
There seems to be some question whether or not the device has been upgraded, but whether it is or is not, the play/pause single push should work. Since it does not (nor does the change track function), I’m wondering if the unit may have a defect?
Another strange thing noticed starting today is that when listening to Tidal, sometimes a track will stop playing about half way through. This has only happened twice. I don’t know if it is an issue with Tidal, the PC, or the Tone2.
Is there a way to test the MCU upgrade by using the USB port in a way that was not possible before the upgrade? If yes, this could be a way to verify whether or not the upgrade happened correctly.