Tone 2 Pro only plays Tidal MQA at 44.1kHz

Technical Support
#1

My Tone 2 Pro just arrived. I have the Khadas USB driver installed, disconnected and reconnected the device as per the instructions. I even tried it on another PC without the driver, same issue.

However, whenever I play MQA tracks on Tidal (exclusive mode), the LED indicator on the Tone 2 Pro shows a single bar of blue. The manual says this means it’s playing MQA but only at 44.1/48kHz instead of 88.2/96kHz or higher. The USB driver panel confirms this, saying that the device is only playing at 44.1kHz.

This happens regardless of whether MQA passthrough is enabled. Oddly enough, the Tone 2 plays my local Hi-res FLAC just fine. The LED lights up to 2 bars of yellow (88.2/96kHz PCM). The USB driver also says 96kHz correctly.

What’s going on here?

Khadas audio dashboard
#2

I don’t have connected my Tone2 Pro to a PC, but through a Raspberry Pi and have the same exact issue, It only lights as PCM 44./48K. I’ve tried MQA files with different resolutions,

Furthermore, it is not paying Native DSD. It converts to PCM. On Roon doesn’t even give you the option to play Native DSD, as it does with all my other DACs that play Native DSD.

I hope all these issue it’s because it’s new and they’re just overwhelmed trying to deliver all those preorders. Staying positive. :slight_smile:

BTW - does this gets directly to their tech support?

Edit: Jan 27th

I plugged the T2P to my Mac to get the full path in Roon and it seems that is Full decoding MQA. The knob lights work as explained in the manual for MQA this way, but not using Raspberry Pi as bridge.

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DSD files are not playing native. Roon doesn’t display the options with my other DACs.

#3

Hello, I don’t have my T2P yet. Khadas Team members are integral to this forum. You can use @ in front of their names to call their attention to a post. For instance, @tsangyoujun .

3 Likes
#4

Ty for the reply. I got this issue while connecting my T2P directly to both my PC and laptop. Unfortunately, I don’t have Roon to try on.

#5

Hi, I have the same issue, did you find a solution please? thanks

#6

Unfortunately, not yet. There are newer posts regarding the same issue from other users as well. We just have to hope the Khadas team will address this.

1 Like
#7

@Eric68 please help…

#8

Hello.
We test MQA files and DSD files with foolbar2000 1.6.2 on window 10, it is OK. And according to your issues,you can send your files to me, including MQA files and DSD files,I will inform to you the results when I finish to test with your files.

1 Like
#9

Thanks for the reply. Unfortunately since the files are streamed from Tidal on PC, I don’t have the MQA files myself, so I’m not sure how I can send the files over to you. If you happen to know how, I’m all ears.

#10

Hi
You can also download foolbar2000 1.6.2,and use this platform same with me to test your files.And then tell me the results.I will reply you as soon as possible.

#11

Alright, I downloaded an MQA track and tested it with Foobar2000 ASIO out, and that seems to do the trick. The LED ring now properly shows the right sampling rate. (However, the driver dashboard still displays 44.1kHz, whatever.)

Streaming Tidal MQA, however, is still stuck at 44.1kHz. This seems like a Tidal issue, although I don’t have the same issue with other MQA devices on Tidal.

#12

Yes,the foolbar still have the bug that it cannot display the right sample rate when play the MQA files.

#13

Hi Bhu_Sor,

I don’t have this problem at all, mine is showing Magenta if I let Tidal do the first unfold, and Green or Blue if I set Passthrough MQA on, meaning the Tone2 Pro does decoding+rendring. And the ring is different for each kind of sample rate.

Regarding the Audio Dashboard, it shows 44.1 or 48 if I set Passthrough MQA on, because it’s the samplerate of the file as it’s sent.
If I set Passthrough MQA off, Tidal app does decoding, and sent at twice the sample rate of the file, so 88.2 or 96, and the Audio Dashboard shows it perfectly.