Mind xPlay – Multiple issues when paired via Mind Link (battery life, status indicator, buzzing noise)

[Yu_Hooke]

Thank you for the honest and detailed response. I now have a much clearer picture of the battery life differences between Mind 1, Mind 2, and Mind Pro.

ETA Prime also reported impressive battery life with the Mind Pro and Mind xPlay combination in this video: https://www.youtube.com/watch?v=IB9fO62mkys

I would love to get a Mind Pro, but at $2,000 it is honestly out of reach for me. If Khadas could offer more accessible options — such as configurations with less memory or storage, or a lower-tier Panther Lake processor like the Core Ultra 5 — that would be very appealing. I understand this is purely a consumer wish, and I appreciate everything the team has done to support us through this thread.

[Darryl]

Hi,

Thanks to the new architecture of Panther Lake, the power management strategy of the Mind Pro is indeed excellent.

We appreciate your suggestions—making our products accessible to more users at a more suitable price is also our goal. However, since last year, memory component prices have been just insane, making it difficult for us as the manufacturer of the Mind Pro to absorb such high costs.
To be honest, even I have to rely on using the company’s Mind devices, as the cost of upgrading to new equipment is just too high right now.

[James_Meyer]

Hi Darryl,

Here is the video you requested. Mind the volume if you are wearing headphones. I cycled between mute and 2% volume several times and you can hear the static I’m speaking of when the speakers are being driven, versus when the xPlay is fully muted. You can also hear it fade away when I hit >10% volume. I am too new of a user to upload an attachment directly, so hopefully this link to Google Photos is appropriate for this forum.

New video · Thursday, Mar 5 🎬

James

[Darryl]

Hi James,

I have watched the video you shared and listened to the audio with headphones. I can indeed hear the low noise recorded when you brought the phone microphone close to the xPlay speaker. I suspect there might be an issue with the device’s speaker.

I will forward the forum information to our service team for their assessment.

[James_Meyer]

Thank you, Darryl. Otherwise, I have seen no glaring issues with my xPlay since the EC update and am very happy with the product.

[James_Meyer]

Hi Darryl,
Do you have any updates on this issue with my speakers?

[Darryl]

Hi James,

We are currently debugging the audio firmware and working on improving the dynamic compression attack and release effects. However, I’m not sure if this will resolve the issue you mentioned. During production, we have detected hardware defects in some speakers, and based on the video you shared, I also suspect that it might be a hardware problem.

If this issue is causing significant inconvenience for you, to avoid any further impact, I recommend replacing the device through after-sales service as soon as possible.

[Yu_Hooke]

It’s been a while! Hope you guys are doing well.

Quick update on my situation—I recently updated the xPlay firmware to version 1.01.

Right after that, I started having issues with my Mind Graphics. While the Mind App successfully recognizes the Mind Graphics and audio output through its built-in speaker works perfectly, there is a major issue with the graphics driver—the HDMI output is no longer recognized at all.

Whenever I open the Mind App, I get a reboot prompt. Since my app is localized, here is the exact Japanese text that appears on my screen, along with the English translation:

[Actual Japanese Pop-up Message]

再起動が必要

グラフィックカードのデバイスが正しく読み込まれていません。デバイスを再起動してもう一度お試しください

今すぐ再起動

[English Translation]

Reboot Required

The graphics card device has not loaded correctly. Please reboot the device and try again.

Restart Now

Even after restarting multiple times, the error keeps popping up and the GPU side won’t load. (It was working completely fine when swapping between the xPlay and Mind Graphics before the update).

Please let me know how to troubleshoot this. If you need any logs, system info, or further details to help solve this, just let me know and I’ll provide them right away.

Thanks!