xHCI host controller not responding, assume dead

Technical Support
1

Hi,
I’m trying to get a touchscreen to work but this happens:

[ 8384.786265] usb 1-1.1: new full-speed USB device number 4 using xhci-hcd
[ 8384.907490] usb 1-1.1: New USB device found, idVendor=0416, idProduct=c168, bcdDevice= 0.00
[ 8384.907507] usb 1-1.1: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 8384.907512] usb 1-1.1: Product: MTouch
[ 8384.907516] usb 1-1.1: Manufacturer: TSTP
[ 8384.907520] usb 1-1.1: SerialNumber: CMTP_1.0
[ 8395.322240] xhci-hcd xhci-hcd.2.auto: xHCI host not responding to stop endpoint command.
[ 8395.322254] xhci-hcd xhci-hcd.2.auto: USBSTS:
[ 8395.346452] xhci-hcd xhci-hcd.2.auto: xHCI host controller not responding, assume dead
[ 8395.348739] xhci-hcd xhci-hcd.2.auto: HC died; cleaning up
[ 8395.354199] usb 1-1: USB disconnect, device number 2
[ 8395.354932] usb 1-1.1: USB disconnect, device number 4
[ 8395.356118] usb 1-1.2: USB disconnect, device number 3

Kernel version:

khadas@Khadas:~$ uname -r
5.17.0

I’m running Ubuntu but I’ve tried with Android and it doesn’t work either.

2

I did some more testing and the touchscreen works on both my main workstation and my mobile phone. Maybe my board is defective? Would it make sense?

3

What’s you touchscreen? And not sure whether the driver support your souchscreen.

4

It is a brand I have honestly never heard of: https://www.amazon.it/gp/product/B09MS7JX7V/ref=ppx_yo_dt_b_asin_title_o02_s00?ie=UTF8&psc=1

I think the drivers are not included indeed. Do you have any clue what I should include? On my desktop it appears to be using usbhid

5

Can you try to install the new kernel and try again?

$ wget https://dl.khadas.com/.test/linux-image-amlogic-mainline_1.0.11_arm64.deb
$ sudo dpkg -i linux-image-amlogic-mainline_1.0.11_arm64.deb
$ sync
$ sudo reboot
6

I tried but it gets stuck on the Khadas logo after reboot. This is what I get with a USB to TTL converter.

I’m available for any other information that is needed. Thank you!

7

What’s the orinal image you used? From the log above is 5.17 kernel we call it mainline image, but the log you provided is not mainline image. minicom-log.txt · GitHub

The debian package I provided is for mainline kernel , so you can’t install it on a 4.9 image, please use the mailine image and try again.

8

Please use this image to check. https://dl.khadas.com/.test/vim3l-ubuntu-20.04.tar.xz

9

Oh I’m sorry, it’s a very new world to me. I have flashed the image to an SD and tried it. Something weird is happening now, my mouse and keyboard are not working anymore. dmesg shows them as properly recognized but I can’t move the cursor or type anything. I have tried to plug the touchscreen and the results are the same as before.

10

I don’t know if it can be useful but this is the dmesg output on my desktop where the touchscreen actually works.

[ 1855.744065] usb 1-2: new full-speed USB device number 8 using xhci_hcd
[ 1855.897352] usb 1-2: New USB device found, idVendor=0416, idProduct=c168, bcdDevice= 0.00
[ 1855.897367] usb 1-2: New USB device strings: Mfr=1, Product=2, SerialNumber=3
[ 1855.897373] usb 1-2: Product: MTouch
[ 1855.897377] usb 1-2: Manufacturer: TSTP
[ 1855.897381] usb 1-2: SerialNumber: CMTP_1.0
[ 1855.900892] input: TSTP MTouch as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.0/0003:0416:C168.0006/input/input31
[ 1855.964524] hid-generic 0003:0416:C168.0006: input,hidraw5: USB HID v1.11 Mouse [TSTP MTouch] on usb-0000:00:14.0-2/input0
[ 1855.967057] input: TSTP MTouch as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/0003:0416:C168.0007/input/input32
[ 1855.967237] hid-generic 0003:0416:C168.0007: input,hidraw6: USB HID v1.11 Device [TSTP MTouch] on usb-0000:00:14.0-2/input1
[ 1856.060779] input: TSTP MTouch as /devices/pci0000:00/0000:00:14.0/usb1/1-2/1-2:1.1/0003:0416:C168.0007/input/input33
[ 1856.061121] hid-multitouch 0003:0416:C168.0007: input,hidraw6: USB HID v1.11 Device [TSTP MTouch] on usb-0000:00:14.0-2/input1

lbenevento@alan:~$ uname -r
5.17.5-76051705-generic
11

I have the same issue with similar touchscreen device on OrangePi 5. Tried several different images and distros, many cables, several power supplies - nothing. And looks like we are not alone - USB Touch Screen Kills USB - Zero Series - Radxa Forum

Anyone has any ideas?