Voices from user confused

This is simply not true, vim will not boot from SD card, in fact it will never boot from either SD card or usb drive. Fn button does nothing. Burning tool is not reccognized. In settings, in “about”, updates do not work and when select is pressed nothing happens. In recovery window selections refuse to load SD card or usb drive. So is this vim broken or what? Can it be returned to your office? Can it be repaired. Can it do any of the things you claim it can do?