VIM3L Video Displays Green Screen in Portrait Mode

I just received and setup the VIM3L kit unit and was loading various videos.

When I went to view the videos, I discovered that the ones recorded in landscape mode displayed correctly. However, when I attempted to view one of the videos in portrait mode, all I saw was a green screen. Apparently, the software had not been tested using different display modes.

The same video displays correctly on a ROKU commercial player using the same USB stick containing the videos.

I attempted to attach a sample of the portrait video (mp4) that will not display on my VIM3L kit unit but can be viewed everywhere else, however, you do not allow me to upload files of that type.

I hope someone can address this issue.

@mike54 you can upload your video to YouTube, and set it as unlisted, then attach it as a link to your post. I’ve since flagged your post for attention, so someone should take a look at it soon.

Sample Portrait Video

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The video was uploaded to YouTube as requested. It plays correctly there… but just green screen on my VIM3L kit. Guess someone did not test video in that format before releasing it…

Waiting for a response as to what steps to take next before requesting RMA on this.

Oh, my bad, my instructions were unclear. Would you like us to test the video for you? (If so maybe uploading the actual file would be important, along with steps on how to reproduce the bug you encountered)

You can use a service like mega.nz, or wetransfer.com to send the actual file.