URGENT Sept Purchase - total power failure Mind 2s

Which system do you use? Android, Ubuntu, OOWOW or others?

Windows


Which version of system do you use? Please provide the version of the system here:

Windows Home (latest updates installed)
BIOS: Latest available version (updated prior to issue)


Please describe your issue below:

I’m experiencing a complete power failure with a Khadas Mind 2S that appears to be fully bricked.

I normally use the Mind 2S in the Mind Dock in my office, and also use the Mind 2S standalone in my bedroom. I moved the unit to my bedroom the other night and connected it using the official Khadas charger.

The power strip I use shows wattage draw. When first connected, the unit briefly pulled ~3.75W, then the draw steadily dropped to under 1W. Since then, there has been no sign of life.

Current behavior:

  • No LED indicator lights

  • Power button does nothing

  • No fan activity

  • No display output

  • No response when connected to the dock

Troubleshooting attempted:

  • Multiple outlets

  • Verified charger functionality

  • BIOS reset attempt

  • Reconnected to Mind Dock

  • Left unplugged for an extended period

The device remains completely unresponsive and appears bricked.


Post a console log of your issue below:

N/A – device does not power on and no console output is available.


If support replies with boilerplate, the next move is to ask explicitly about power delivery controller failure or internal battery protection lockout—those are the two most common silent-death causes.

Hello @Daniel_Larson

Please perform the following troubleshooting steps:

  1. Plug the official Khadas Mind power supply into Mind 2s and observe whether the Mind indicator light briefly lights up the moment you insert it.

  2. Do you have a third - party adapter that supports PD 3.0 with a specification of 65W or above? If so, please repeat the above - mentioned step.

  3. Have you updated the BIOS recently?

If none of the above steps can make the Mind 2s indicator light up, please return the device for inspection.

Additionally: We received your inquiry email earlier and also tried to contact you using several official Khadas email addresses, but all were rejected by your email system. Please check if there is any abnormality in your email system settings. If you really can’t change it, you can contact us through the Khadas Shop chat window or the original purchase channel.

I need to figure how to get my data wiped from the device so I can return it but the device is completely dead. Do you have any ideas?

Hello @Daniel_Larson

Erasing data requires access to the system. We will strictly protect your privacy.

Is your email address working properly? If not, you can contact our customer service staff through the Khadas Shop chat window to get quick support.

Khadas Shop Chat Window: https://www.khadas.com/shop?page=2