Problems reinstalling Windows 11 on the Mind

Ok so I was having some trouble with my new Mind so I tried to reinstall Windows 11 but I got this error message that says it can’t install Windows and that it needs to restart. Unfortunately when I hit “OK” it just restarts and then gives me the exact same error prompt over and over again leaving me in limbo.

I’ve been on customer service with Windows but they don’t have any idea how to reach the bios or the bootdrive. I keep trying to start a repair install but I simply can’t get past this error prompt.

I do have access to cmd prompt, but that’s about it.

Do I need to send this back for repair? Do you have any ideas on how to restart the installation process?

How were you installing the new windows:

Normally I would
Dload Iso image.
Burn/write to a USB Drive with rufus.
Boot from USB then follow the onscreen instructions

Not sure your reason for wanting to resetup.

Trying to save current windows/files and install a new one can cause crazzy stuff.

Best I find do custom install, delete all partitions then let windows do the rest.
So its lean and clean and a tad mean.

Thank you very much for purchasing Khadas products.

From your description, it seems that you are currently experiencing difficulties with installing Windows 11.

We recommend following the steps below to attempt the installation again:

  1. Visit the official Windows website to redownload the Windows 11 Media Tool and create a USB bootable drive (follow the tutorial on the official website step by step).
  2. Ensure that Mind is completely powered off. Insert the USB drive, power on the device, and vigorously press F7 to access the boot options menu. Select the USB bootable drive to enter the Windows 11 installation interface.
  3. Follow the on-screen prompts to complete the system installation. After completion, visit the Khadas official website to download and install the driver patch, and apply all available system patches.
  4. Reattempt to check if the touchscreen is functioning properly.

We will continue to track your issue.
If there are any updates or if you have any further questions, please feel free to contact us at any time.

Yes all good advice 100% if he can :wink:
If he has a bad install maybe getting into wondows from this point is an issue.

Installing windows is pretty much follow the screen prompts not much can go wrong.
But in your case it has.

As mentioned trying to recover save current setting can cause some crazzies.
Especially if Virus or hardware failure.

Custom install delete all partitions, should hopefully override and be clean.
You will just need drivers for the Mind
Mind Drivers

Hope in all sports out well