No power? New board issues


#1

Just got a new tone board. Using a windows 10 laptop, installed the drivers, I cannot get it to show up as a device. When I plug it in via usb I see the led on the board for a second then it turns off. I also tried connecting it to a 5v supply using spdif coming from an Allo DigiOne with no luck. Do I have a bad board or something?? It almost seems like it’s not staying powered on?


#2

Hi @Mj452312 thank you for bringing this to our attention. We do a quality control check on the boards before we send out.

Please install this “firmware upgrade tool for windows 10”: here

tb_fw_05

If the driver upgrade software can’t detect or see your board, then it could be a hardware issue. In our experience, even if the firmware is buggy / damaged, the upgrade software on Windows 10, can detect the board.

Remember to post some videos / pictures of what you’re doing so we can understand better.


#3

Thanks for the reply. I tried this, but get no device found. It seems like the board is dead on arrival.

kd


#4

Still no luck with this board in windows or voluminous…what next?


#5

Hi @Mj452312, I’ll PM you.