I recently purchased a mind graphics unit to use it as an eGPU from my Asus ZenBook G16 laptop, which supports Thunderbolt 4. I am using an Intel certified cable and the GPU is identified correctly. However, the laptop is suffering frequent random freezes and reboots, regardless of the game tested. They can happen just after launching them or after some minutes.
I have checked the fan speed and the temperature and both seem to be normal before the crashes, so I do not know how to proceed.
Hi, could you please provide a link to purchase the cables?
Since the ASUS ZenBook G16 has NVIDIA graphics, we recommend disabling the graphics on the laptop side to prevent driver conflicts.
1 Like
https://amzn.eu/d/1eDAJ6r
It is a 2 meter active Thunderbolt 4 cable.
Windows event viewer shows a non recoverable crash in PCI Express bus.
With regard to the laptop, it has a integrated AMD gpu (Radeon 890M), not a dedicated Nvidia GPU.
Can you provide the appropriate screenshots?
And you need to open the Device Manager, and open the Universal Serial Bus Controller interface, and the screenshot.
Asus ZenBook G16 only supports USB4 on the left Type C port, please do not connect to the right Type C port
Sorry, all of the ASUS ZenBook G16’s we’ve found contain NVIDIA graphics, can you provide a link to the official product description for your laptop?
Have you tried replacing it with a USB C cable, if it still doesn’t work you’ll have to return it.