Mind 2s does not start after shutdown on dock

Mind Mind 2/2s
1

Hello Team Khadas!

My Mind 2s does not start after being shut down on the Mind Dock. Pressing the front button, it flashes green or white for a few seconds and then dies. Same behavior if repeated. After the unit is removed from the dock and reinserted again, it boots normally. BIOS and drivers on the Mind 2s and the dock are current. Windows 11 Pro 24H2.

The unit was purchased from the Khadas store on Amazon in July 2025. Another unit, same model, same software image, purchased via the same channel in August 2025 (30 days later), does not have this issue.

A defective unit?

I hope you can help me out.

Thank you!

2

Team Khadas, any help with this?

3

Team Khadas,

Over half a year and still no response? Now both of my Mind 2s units have the same issue with all three Docks that I have.

Any help, please?

Thanks!

4

Hi Sir,

Please forgive us for not seeing your message in time. I will now forward the content to the person in charge.

Thank you for your patience.

5

Hello @Khadas_Fan

Please provide the following information for further troubleshooting:

  1. BIOS version information.

  2. Whether you have downloaded the latest driver package from the Khadas official website and completed the driver installation.

  3. Whether you are using the official power supply or an adapter that supports PD 3.0 with 65W or higher.

  4. Does the issue still occur when using the Mind 2s alone?

  5. Long press the Mind power button for 30 seconds until the white light flashes rapidly, and check if the issue can be resolved.

We look forward to your reply.

6

Hello @Hemjoe and @Darryl,

Thank you for your response.

Please see my responses below:

  1. BIOS version information.

One Mind 2s has BIOS 1.0, the other 1.02. Same defect on both devices.

  1. Whether you have downloaded the latest driver package from the Khadas official website and completed the driver installation.

Yes, of course. I have stated this in my original message.

  1. Whether you are using the official power supply or an adapter that supports PD 3.0 with 65W or higher.

I have tried the official power supplies included with the devices, as well as an Anker Prime 100W GAN charger. Same defect with either charger.

  1. Does the issue still occur when using the Mind 2s alone?

No, when used without the Dock, both Mind 2s computer start normally after being shut down.

  1. Long press the Mind power button for 30 seconds until the white light flashes rapidly, and check if the issue can be resolved.

I have tried this and this did not resolve the issue.

7

Hello @Khadas_Fan

Please update to the latest BIOS version.

Due to Microsoft’s security mechanism, there is a risk of losing the PIN when updating the BIOS. Therefore, the public BIOS upgrade channel is temporarily closed. You can contact the customer service of your purchase channel, and they will provide you with access to the new BIOS update.

Of course, the BIOS update will be fully opened to the public in the near future.

8

Hello @Hemjoe,

Thank you for your response.

Just to confirm -

  1. Is there a newer version of BIOS than the latest one that I have installed (1.02) ?
  2. Are you asking me to contact Amazon to get a BIOS update for your unit ?

Thanks!

9

Hello @Khadas_Fan

Please follow the instructions in the guide file to perform the update.