Mind 2 + graphics problem

Technical Support
1

Hi, I’m having trouble pairing mind 2 and graphics modules.

I ordered Mind 2 a month ago, updated everything according to the instructions and have been using it. Then Graphics came to me and problems started. App keeps giving a message that it needs a reboot, I reboot and so on and so on. While this message is hanging, I can’t access the program interface at all.

The card is not detected in device manager

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So, what’s wrong?

2

When I deattach Graphics module and restart App, interface is ready and all modules are updated

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3

Here is one more message from app

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4

Hello @sergey92shilin

Could you try the below steps?

  1. Try restarting the computer and check if the 4060Ti graphics card driver is recognized in the Device Manager. If the driver is recognized, use MindAPP to install the driver.

  2. Power off Mind, unplug the power cables for both Graphics and Mind, remove Mind, then power on again and reconnect Mind. Check if the graphics card driver is recognized.

  3. With both Mind and Graphics connected, check if the LED light on the Graphics is solid (on). Also, verify if the USB interface is functional. (If the LED is a breathing light and the USB has no function, it indicates the handshake has failed.)

5

Hello, @numbqq !

  1. I don’t see graphics card in device manager after restarting.

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  2. It doesn’t recognize :frowning: I have tried it too many times

  3. Graphics LED is breathing, but USB ports (and audio and volume buttons) work well

6

Hello @sergey92shilin

Our after-sales team will contact you, please check your private message.