Mind 2 + graphics problem

Technical Support
1

Hi, I’m having trouble pairing mind 2 and graphics modules.

I ordered Mind 2 a month ago, updated everything according to the instructions and have been using it. Then Graphics came to me and problems started. App keeps giving a message that it needs a reboot, I reboot and so on and so on. While this message is hanging, I can’t access the program interface at all.

The card is not detected in device manager

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So, what’s wrong?

2

When I deattach Graphics module and restart App, interface is ready and all modules are updated

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3

Here is one more message from app

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4

Hello @sergey92shilin

Could you try the below steps?

  1. Try restarting the computer and check if the 4060Ti graphics card driver is recognized in the Device Manager. If the driver is recognized, use MindAPP to install the driver.

  2. Power off Mind, unplug the power cables for both Graphics and Mind, remove Mind, then power on again and reconnect Mind. Check if the graphics card driver is recognized.

  3. With both Mind and Graphics connected, check if the LED light on the Graphics is solid (on). Also, verify if the USB interface is functional. (If the LED is a breathing light and the USB has no function, it indicates the handshake has failed.)

5

Hello, @numbqq !

  1. I don’t see graphics card in device manager after restarting.

    telegram-cloud-photo-size-2-5375446085897676837-w
    telegram-cloud-photo-size-2-5375446085897676837-w2560×1262 180 KB

  2. It doesn’t recognize :frowning: I have tried it too many times

  3. Graphics LED is breathing, but USB ports (and audio and volume buttons) work well

6

Hello @sergey92shilin

Our after-sales team will contact you, please check your private message.

7

Sorry Guys I am having the same issue. Has anyone found a working solution?

8
  1. Connect the power supply to Graphics and ensure the front LED indicator is flashing.
  2. Ensure Mind is powered off, then connect Mind to Graphics.
  3. Power on the system, open Device Manager, and take screenshots of the Display adapters and Universal Serial Bus controllers sections.
    Then we’ll determine what the problem is based on the contents of the screenshot
9

As requested…Powered up Graphics until light was flashing. Connected Mind V2 to Graphics and turned it on. Attached is the screencap of the Display Adapters and USB Controllers sections.

Screenshot 2025-02-10 214130
Screenshot 2025-02-10 2141302560×1600 222 KB

10

Hello? Anyone have a solution?

11

Hello @William_Lowry

Our after-sales team already send email to contact you days ago, have you receviced?

12

Hi.

I have not received anything since the request for where I purchased and my order number.

I did search my emails just in case it went to junk but don’t see anything.

will

13

Hello @William_Lowry

Our after-sales team has reached you out by email now, we will follow up there.