Khadas Mind Battery is always 0% and restartinig often

Technical Support
1

Which system do you use? Android, Ubuntu, OOWOW or others?

Khadas Mind

Which version of system do you use? Please provide the version of the system here:

updated all sofrware to the latest version. using windows

Please describe your issue below:

battery is not charging and its showing 0%, even the power cable is plugged in, the device is restarting frequently

Post a console log of your issue below:


**Delete this line and post your log here.**
2

Hi @amdprasad

Please provide more information to further troubleshoot the issue:

  1. The specific model of Mind, such as Mind 1, Mind 2, Mind 2s.

  2. Whether there are any other accessories, such as Mind Dock.

  3. Whether the power adapter being used is the original 65w adapter. If using another adapter, please provide detailed specifications.

  4. Whether the battery level is always 0%, and the status of the power indicator light.

  5. Provide the BIOS and EC version information, which can be checked in the Mind app.