Help - brand new Tone2 Pro - Control dial stuck/off centre

Audio
1

Hi there

@Eric68 @Gouwa @tsangyoujun

I purchased a tone2 pro from the Khadas shop and it just arrived. The volume wheel however is so tight and appears off centre / not possible to click or hold- appears to be a defective unit. How can I arrange to exchange it ?

Regards
Matt

2

Hi Matt, the volume wheel “clicks” by pressing it forward towards the front of the Tone2 Pro. Pressing downwards will not work. Can you confirm if this is the correct solution?

3

Hi there

Unfortunately no - there is no movement when doing that. It appears also the dial is not centred correctly - when you try to move the dial you can see it’s not seated horizontally (leans to the side). Also makes a slight grinding noise when turning

4

@Eric68 @Gouwa @tsangyoujun

Hi guys

Would really appreciate an update and what can be done here. The device is unusable.

Regards
Matt

5

Hi Matt, I understand your situation and we will provide a replacement through the most expedient means possible for you. Just to verify, could you send us some videos and/or pictures?

Thank you.

6

Thank you. I have just sent an email with a few pics for you - along with the serial number sheet to assist

Regards
Matt

1 Like
7

Understood. You can actually PM to me within this forum as well.