Defect VIM3

Technical Support
21

Hi @eviltrooper
May I know your order number, and I will let our custom service contact you for the return. Actually, we do full QC for every unit before shipping out, not sure what happen for the device on your hand, and we will check the device when we receive it.

Sorry for the inconvenience!

Good day!

1 Like
22

My Order #10953
I dont know what Happend but i Network technican i know what i do with the Network :slight_smile:

2 Likes
23

Hi @eviltrooper ,please follow below instruction for return the defeated goods, thank you for your understanding and support.

How do I return ship my product / accessory to Khadas?

  1. Go to your local Post Office.
  2. Mark value as: “$5 USD”.
  3. Choose type: “Gift”.
    ​
  4. Shipping Address:
    Address: A511, Mingyou Caigou Zhongxin, Baoyuan Road, Xixiang Street, Bao’an District
    City: Shenzhen
    Province: Guangdong
    Country: China
    Postal code: 518102
    ​
  5. Shipping Recipient:
    Attention: Willow
    Mobile: +86-18038034175
    ​
  6. If possible, please add this Chinese address to the outside of your package to speed up delivery.
    Address: 深圳市宝安区西乡街道宝源路名优采购中心A511 518102.
    Contact: 李春柳 +86-18038034175.
    ​
  7. Add a note to the outside of your package (include Purchasing Channel, Order-ID):
    “Repair: [Fault Description] (Purchase Channel, Order-ID)”.
1 Like
24

ok. will do it tomorrow :slight_smile:
it comes from Germany so i think it will take some Days.

1 Like
25

should i send the antennas back too?

26

It’s not a must :slight_smile:

27

Just check my Ethernet, thank god it is perfectly fast. :joy:

1 Like
28

Hi @eviltrooper Can I know the tracking number after your shipping so that we track this packet? Thank you!

29

send it via PM… :smiley:

30

My vim has arrived in China :slight_smile:

31

Ok, thank you for your information, we will inform you when we receive it.

32

So please inform me when you got infos from QC Center

33

hi, eviltrooper
I just received the board today. After checking, I found it was a problem with our board. I’m sorry for the inconvenience.we will send you another new one ASAP.

the R108 was broken,causes the RX=0
image
thank’s for your help and support,sorry again.

3 Likes
34

Thanks for the fast help. So I need to buy a case now :slight_smile:

You was very fast to find the problem…

Very well, I’m impressed

2 Likes
35

New VIM3 just arrived.
And Ethernet is Working :slight_smile:

Thank you

2 Likes
36

thank’s for your support, enjoy it :smile:

1 Like
37