Hello everyone!
I’ve recently bought a BT Magic module for my Tone2 Pro. Problem is, whenever I try to upgrade the firmware from the APP, it fails at 2%.
Is there anything I can do to solve this?
Thanks!
Hi,
Does your BT Magic work well? What kind of your phone is?
You can find our software engineer for help.@kenny
Hi,
My BT Magic works, I just can’t upgrade the firmware to version 1.1. It’s stuck at version 0.1 and the update always fail at 2%.
I’ve tried with two different Android phones (versions 12 and 15), but the problem persists
Hi @Dario,
We meet your issue at xiaomi 12 ultra, can not find a good solution at present, suggest upgrade through another phone. Could you please tell me what models of the two phones you are currently using? We will continue to pay attention and try to solve this problem, and feedback to you when there is progress. Thank you.
Regards,
kenny
Hi @kenny,
I tried upgrading with a different phone, a Samsung Galaxy A56, and it worked. Thanks!
The phones on which the upgrade failed are a Redmi Note 9 and a CMF Phone 1
Hi @Dario,
It seems that you are facing the same problem as us. This may need to be solved on the mobile phone. We will try to see if there is any other way to solve it. Thank you for your feedback.
Regards,
kenny
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