I have two of the Mind Pro flagship compute products from Khadas and have serious issues with the reliability or even the useability of these products. The initial behavior of the product is both disappointing and untrustworthy. While this is one of the most cutting edge products technologically in providing the Panther Lake 16th Gen CPU + Arc GPU + NPU and quiet cooling it is also among the most costly consumer computer products in the marketplace. Oddly, for such a high cost product, it ships with Windows Home rather than Pro and one would expect that the customer audience for a high tech high cost product would likely upgrade it to Win Pro and would do so with a clean install of Windows…I did…and have found that the drivers and/or hardware itself have serious issues:
- the Power Mode settings in the Khadas “Mind” app are not respected by the hardware/OS interaction
- unplugging the power supply is a feature of this product yet it frequently crashes the system immediately when the power adapter is unplugged
- unplugging the power supply after a Windows Shut down results in a crash and system red-light condition when Power Mode is set to Hibernate or Sleep (not tested for Power Mode set to Battery)
- unplugging the power supply after a Windows Hibernate results in a crash and system red-light condition when the Power Mode is set to Hibernate or Sleep (not tested for Power Mode set to Battery)
- unplugging the power supply after a Windows Sleep results in the system immediately waking up from Sleep
- the system does not respond to OS wake events, for example to run backup software on a schedule
- the system does not follow the Power Mode setting to transition to Hibernate when unplugged (as noted above, it crashes)
- there appear to be fundamental power interactions with the OS that the Khadas drivers do not handle as advertised or even do not handle correctly at all
This is what I did for upgrading/installing Win Pro:
- resize and add/create a drive partition for data using Disk Management within the OS (fully supported approach by MS)
- create an system image of the OEM installation as a fallback and saved to the data partition for test purposes
- download and save the latest Win Pro ISO available from MS to the data drive
- mount the ISO and start Windows setup.exe to start the Windows install process (have done this many times on many systems)
- select saving nothing on the existing OS partition to create a scratch/clean OS install
- use Shift-F10 at the connect to internet screen and run “oobe\bypassnro” to create a local account
- complete the install and local account creation…successfully (yes, bypassnro still works from a mounted ISO install)
- perform all Windows updates FIRST then install the most recent Khadas driver package: mind-pro-driver-v1.1-260818
- perform Windows updates again AFTER the Khadas drivers package install
Things worth noting (the two Khadas units are noted as K1 and K2):
- Winver after Win Pro install and updates on K1 showed 26200.9445 as the version
- drive C actually showed the “Khadas” folder after Win Pro install and BEFORE the Khadas drivers package was installed !!!
- the Khadas driver package install paused, as expected, at locations where large footprint drivers were being installed
- Winver after the Win Pro install and updates on K2 (2 days later) showed 26200.9457 as the version
- drive C again showed the “Khadas” folder BEFORE the Khadas drivers package was installed !!!
- the Khadas driver package install did NOT pause at all and completed within 2 seconds and the command prompt screen appeared to show “Currently installed” for ALL Khadas drivers and components (note this is only 2 days after the K1) install)
- running Windows update on K1 after seeing the 9457 version on K2 resulted in K1 being updated to 9457
Performance issues:
- after the installs, including the Khadas drivers, testing reveals that the drivers are not or do not appear to be functioning or correctly if at all
- the Khadas “Mind” app “Power Mode” settings do not appear to result in any differences in the system behavior when the power adapter is unplugged and, as noted above, crashes occur following various Windows shut down, hibernate, and sleep events
- I have submitted support requests via chat and email in the last 2 days and have yet to receive any responses from Khadas (this is not a criticism…merely a note that Khadas has been informed of the issues)
- clearly, if Windows is “Shut down” and thus, powered down, then in no way in any universe should unplugging the power adapter result in ANY effect on the system…much less a system red-light crash
Bottom Line:
- the Mind Pro as it stands today is essentially unreliable as a consumer product
- in particular for this reason: if the unit EVER loses power, the probable result is an immediate red-light crash of the Mind Pro
- recovering from the crash is “possible” as i have done that several times now…but, there is NO consumer documentation for doing this and the average consumer will likely not be able to recover from a crash event without substantial, at cost, technical support
- the product marketing literature is “spiffy” but, IMHO, the product is not ready for “Prime Time”…then again, maybe I am missing something obvious…???
If anybody can offer anything on the drivers issue or the issues with the interaction of the Mind Pro with Windows OS shut down, hibernate, sleep, or scheduled wake event…please do as i would like to have these fixed regardless of the source of the problems…be it me or Khadas or the “Easter Bunny”.
Follow-up (09/21/2026):
Additional testing has revealed information that may be useful for Khadas R&D to diagnose the issues:
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The 30 second power button press has been what I have been using to successfully reboot the system. But, that is not the issue. The issue is that something is causing a crash or not allowing proper power transitions and rendering the system unreliable for everyday use. In fact, after additional testing there appear to be two separate issues:
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#1: the issue of what is causing the crashes and power transition failures (see further info below)
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#2: system wake timers are not waking the Mind Pro or the Mind Pro is responding to wake events in some manner that the OS does not detect at all
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the system configuration is: Mind Pro + Asus VA34VCPSR monitor + Logitech K950 keyboard + Logitech M650 mouse
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the keyboard and mouse are connected via Bluetooth
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the monitor input connection is via USB-C which is required for use of the monitor hub (1 RJ-45 + 3 USB-A ports)
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additional testing with various setting configurations has identified that the ASUS monitor is supplying power back to the Mind Pro thru USB-C Power Delivery and is conflicting with the Mind Pro power adapter power delivery. This may be due to the Mind Pro drivers or firmware not being able to parse the power delivery. In particular, when the Mind Pro power adapter is disconnected the OS battery icon in the system tray briefly displays the power disconnect and then immediately shows the power as connected again even though the power adapter is disconnected (unplugged). Thus, indicating power is being delivered or that the Mind Pro is indicating to the OS that it is powered. The behavior of the Mind Pro is affected by this power delivery issue.
After removing the USB-C connection and reverting to HDMI only:
- battery operation became normal
- battery charging became normal
- OS Shutdown > unplug power > no system crash
- resume from long sleep sessions became normal
- OS Hibernate has not been tested
- Mind Pro Power Mode has been set as “Use battery” for all testing to attempt to avoid crashes
- Note: reverting to HDMI disables use of the monitor port hub and is not the intended in-service configuration
The wake event issue does not function regardless of using HDMI or USB-C for the monitor connection
- powercfg /waketimers confirms the wake timer is present, but the system never wakes
- the Event Viewer records no wake event at all at the scheduled time